Returns & Exchanges
At STOCKED, we prioritize the freshness and safety of our pantry essentials and perishables. Due to the nature of our food products, we offer a 30-day satisfaction guarantee for any items that arrive damaged or do not meet our quality standards.
Document the Issue
Take clear photos of the product and its packaging, especially if there is visible damage or a quality concern that occurred during transit.
Contact Support
Email our customer care team at hello@stocked.com with your order number and the photos within 7 days of delivery to initiate your claim.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a return shipment is necessary or if a direct refund can be issued.
Refund or Replacement
Once approved, we will either ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing